South Clin Ist Euras. 2017; 28(3): 204-211 | DOI: 10.14744/scie.2017.36855

Merkezi Hekim Randevu Sistemi Kullaným Durumuna Etki Eden Faktörlerin Deðerlendirilmesi

Selma Pekgör¹, Mehmet Ali Eryýlmaz¹, Ýbrahim Solak¹, Ahmet Pekgör², Hümeyra Yaka¹, Ýbrahim Fuat Kayýhan Kaya¹, Dilek Korkusuz¹, Seher Mercan¹, Koray Bolatkale¹, Mehmet Koç^3
1Saðlýk Bilimleri Üniversitesi Konya Eðitim Ve Araþtýrma Hastanesi, Aile Hekimliði Kliniði, Konya
²Necmettin Erbakan Üniversitesi, Ahmet Keleþoðlu Eðitim Fakültesi, Ýstatistik Bölümü, Konya
³Saðlýk Bilimleri Üniversitesi Konya Eðitim Ve Araþtýrma Hastanesi, Radyasyon Onkolojisi, Konya

GÝRÝÞ ve AMAÇ: Bu çalýþmadaki amacýmýz hastanemizde Merkezi Hekim Randevu Sistemi (MHRS) kullaným sýklýðýný ve etki eden faktörleri araþtýrmaktýr.
YÖNTEM ve GEREÇLER: Çalýþmaya 20 Ocak–28 Þubat 2017 tarihleri arasýnda hastanemiz polikliniklerine ayaktan baþvurmuþ ve muayenesi tamamlanmýþ 7187 kiþi dahil edildi. Hastalarla tek tek yüz yüze görüþüldü ve anket uygulandý.
BULGULAR: Tüm hastalarýn %49.9’u MHRS’den, %47.4’ü kiosklardan sýra aldýðýný söylemiþtir. Mesleklerden MHRS kullaným oraný memurlarda; esnaf, iþçi, ev hanýmý ve emeklilere göre daha yüksek bulundu (p<0.001). Eðitim seviyesi ve aylýk gelir düzeyi arttýkça MHRS kullaným oraný da artmaktadýr (p<0.001). Konya merkezde oturanlarda kýrsalda oturanlara göre MHRS kullanma oraný daha yüksekti (p<0.001). Hastalarýn memnuniyet oranlarý %89.4 olarak bulundu.
TARTIÞMA ve SONUÇ: Merkezi Hekim Randevu Sistemi kullanýmýný artýrmak için kýrsaldan gelen, sosyokültürel seviyesi düþük olan hastalar için yeni stratejiler geliþtirilmelidir. Mevcut olan kamu spotlarý ve tanýtýcý broþürler yaygýnlaþtýrýlmalýdýr.

Anahtar Kelimeler: Central Physician Appointment System, Hello 182; patient satisfaction; wait time.

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Evaluation of Factors Affecting the Use of the Central Physician Appointment System

Selma Pekgör¹, Mehmet Ali Eryýlmaz¹, Ýbrahim Solak¹, Ahmet Pekgör², Hümeyra Yaka¹, Ýbrahim Fuat Kayýhan Kaya¹, Dilek Korkusuz¹, Seher Mercan¹, Koray Bolatkale¹, Mehmet Koç^3
1Department of Family Medicine, University of Health Sciences, Konya Training and Research Hospital, Konya, Turkey
²Department of Statistics, Necmettin Erbakan University, Ahmet Keleþoðlu Education Faculty, Konya, Turkey
³Department of Radiation Oncology, University of Health Sciences, Konya Training and Research Hospital, Konya, Turkey

INTRODUCTION: The aim of this study was to investigate the frequency of use of the Central Physician Appointment System (CPAS) in a Konya hospital and the factors affecting use.
METHODS: A total of 7187 people who were admitted to the outpatient clinics of the hospital and had completed an examination between January 20 and February 28, 2017 were included in the study. Face-to-face interviews were performed with the patients.
RESULTS: Of all the patients, 49.9% made their appointment via CPAS, and 47.4% made an appointment from a kiosk. CPAS usage was higher among white-collar workers than tradesmen, laborers, housewives, or retirees (p<0.001). As education level and monthly income level increased, the use of CPAS also increased (p<0.001). CPAS was also used more by those who lived in the center of Konya than by those who lived in surrounding rural areas (p<0.001). The patient satisfaction rate was 89.4%.
DISCUSSION AND CONCLUSION: In order to increase the use of CPAS, new strategies should be developed targeting residents of rural areas and those of lower socioeconomic status. Existing public service announcements and promotional leaflets should also be disseminated.

Keywords: Alo 182, hasta memnuniyeti; merkezi hekim randevu sistemi; sýra bekleme.

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ATIF KOPYALA